Advance Pay allows you to pay when you want, in the amounts you want!
Pay in advance of using electricity by adding money to your Advance Pay account, and as you use electricity, the cost of usage is deducted from your Advance Pay account balance. Advance Pay members pay no disconnect or reconnect fees. With an Advance Pay account, new members are allowed to begin service without paying a deposit.
Would it be easier for you to make weekly or biweekly payments rather than one large payment each month? If so, Advance Pay metering may be for you. Statistics indicate prepay electricity programs help lower electric consumption due to members’ awareness of usage patterns. Therefore, any member interested in monitoring and lowering his or her electricity use could potentially benefit from the Advance Pay program.
Advance Pay works similar to a prepaid cellular phone. You put money into your Advance Pay account and as you use electricity, the cost of the usage will be deducted from your Advance Pay account balance daily.
You will receive a low balance notice by e-mail and/or text message based on the notification preference you set on your account. This will give you time to purchase more power before the meter stops. You can also call PowerTouch at 1-866-445-5551 at any time to obtain your balance and make a payment via credit card. You can manage your account online through the MyEnergy Online member portal and the MyEnergy mobile app.
If funds in your account run out, your electric service will be automatically disconnected. You will be notified by e-mail and/or text message that your service has been disconnected. Once your outstanding balance plus the minimum payment of $20 is made, your service will be reconnected within minutes.
Yes! You can switch to an Advance Pay account, even if you already have service with Palmetto Electric Cooperative. Any existing security deposit will be credited to your current account balance. *Some restrictions may apply
Online: MyEnergy Online
Mobile Device: MyEnergy mobile app
Text: PAY or BAL to 352667
Phone: Call PowerTouch at 1-866-445-5551 and pay via credit/debit card (available 24/7).
In-Person: Visit any of our four district offices, Mon-Fri, 8am – 5pm.
The member is solely in control of and responsible for maintaining a credit balance on the account, managing the account and updating the alert settings. Contact information must stay current in order to receive alerts of account activity and disconnect alerts by phone, e-mail and/or text messages. It is the responsibility of the member to ensure that the Cooperative has current contact information.
Applicability/Availability – Advance Pay metering program is available for single-phase, non-demand residential members. *Limitations may apply. Contact us for details.
You will not receive a monthly bill. Daily account history is available at MyEnergy Online. It can also be obtained by phone, by calling PowerTouch at 1-866-445-5551.
New members pay Palmetto Electric Cooperative a sum of $75 to initiate service. This includes a $5 membership fee, $20 connect/processing fee, and a $50 fee that will be applied as a beginning credit balance on the account. If applicable, construction fees must be paid prior to the electric service connection, but a deposit is not required.
Existing members may convert to Advance Pay. The fees required of new members also apply to existing members. The deposit held on the account will be applied toward any outstanding balance and any remaining credit will be applied to the purchase of future energy use.
Advance Pay accounts are not eligible for payment arrangements, credit extensions, or participation in any other programs or services related to payments or billing such as Levelized Billing and Bank Draft.
Payments can be made in any amount. However, service turned off due to a credit deficit will remain disconnected until the outstanding balance and a minimum credit balance of $20.00 is paid. (Payments made on accounts subject to disconnection must be received and confirmed before 8:30 a.m. on the disconnection date in order to avoid the minimum credit balance requirement of $20.00).
If a returned check or chargeback is received on an account, the amount of the return and a $35.00 return item fee will be charged back to the member’s account immediately. If this causes the credit on the account to be exhausted, service will be subject to immediate disconnection. Palmetto Electric Cooperative has the right to decline payment by check if the account reflects two or more return payments in the last 24 months.
If at any time an Advance Pay member wants to convert the account back to a standard billing account, a deposit may be required. The amount will be determined based on current policy and a credit check.
If an account is disconnected and does not reactivate within fourteen (14) days, the account will be considered inactive and Palmetto Electric Cooperative will mail a final bill to the last known address on file.
If you are leaving our service area and closing your account, you should contact us at 1-800-922-5551 to terminate your account.
Advance Pay accounts will have a switch installed at the meter that enables automated remote disconnection/reconnection of service.
The member will comply with and be bound by the Bylaws of Palmetto Electric Cooperative, as well as all other policies, rules and regulations of the Cooperative and all applicable electrical codes. This includes, but is not limited to, purchasing from the Cooperative all the electric energy for use on the premises at the applicable rate charged by the Cooperative. All charges and fees, such as returned check fees, meter tampering fees, etc. apply to the Advance Pay account. Service will not be connected if electrical codes are not met.
Account history such as energy use, charges and payments are available at MyEnergy Online or by calling PowerTouch at 1-866-445-5551.
Palmetto Electric reserves the right to modify the Service Rules and Regulations at any time without prior notification. Current Service Rules and Regulations may be found on Palmetto Electric’s website: view Palmetto Electric Bylaws.